Frequently Asked Questions
Can I personalise my ruler?
Yes. At One Simple Rule, we want our customers to make their height chart ruler their own. Both our Original and Chalk rulers can be personalised at no extra cost. Take a look at our gallery to see how some of our customers personalised their rulers.
Can I have my ruler personalised slightly differently?
We are always happy to take on board our customers’ requests so please get in touch with us and let us know how we can help.
How much is delivery?
FREE within UK through a fully tracked & insured courier. We also offer competitive delivery prices worldwide.
When will I receive my order?
We normally allow a 2-week-turnaround for all our handmade, personalised products. Need it sooner? Let us know and we’ll do everything we can meet your deadline.
What is the Returns Policy?
We accept returns for items damaged in transit or if you receive a wrong order.
Unfortunately, due to the made to order nature of our products, we cannot accept returns for personalised products which do not fall into these categories.
If your item is damaged by our courier, please contact us at the earliest opportunity.
For insurance purposes, we require close up and distant images of all damage to the product and packaging.
Where possible, products must be returned in original packaging.
Returning items will be free of charge and a pre-paid return label emailed to you.
Please contact us if you have any questions.
What are your rulers made of?
FDA approved Single-piece solid furniture grade Pine. We also offer a premium ruler made from either solid Oak or American Ash.
How do I hang my ruler?
Not sure what to write on your ruler?
We can literally personalise your ruler however you want. Here are some ideas?
THE [SURNAME] FAMILY RULE
MEASURING UP AT [HOUSE NAME]
OUR FAMILY RULE
GROWING OUR FAMILY
WATCHING OUR FAMILY GROW
OUR HOME-GROWN FAMILY
FROM LITTLE ACORNS MIGHTY OAKS GROW
LOVED BEYONED MEASURE
EST. [SPECIAL DATE]
LOOK HOW MUCH YOU’VE GROWN